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Call Centre Certificate

COURSE CONTENTS:

  • Full Qualifications available on NQF Level 2 and NQF Level 4
  • Learnerships for appropriate group sizes are facilitated in-house

 

WHO SHOULD ATTEND THIS COURSE?

  • Call Centre Agents Call Centre Managers
  • CRM Managers
  • Call Centre Team Leaders
  • Call Centre Supervisors

 

Call Centres are the fastest growing industry in the world.

Dynamic – fast paced

Stressful/conflict prone

Inbound queries/outbound feedback

Service-orientated

Ergonomic issues

Statistics

 

Our Call Centre courses address all aspects of the Call Centre. It equips the Call Centre Agent with skills equivalent to international standards.

Back to Training Courses                                                                                                           Duration: 1 year

Complete the form for more  information

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