- Defining the Call Centre environment and ergonomics
- Inbound and outbound
- Listening, questioning and verbal techniques
- Communicate within a diverse environment
- Dealing with customers
WHO SHOULD ATTEND THIS COURSE?
- Call Centre Agents Call Centre Managers
- CRM Managers
- Human Resource Directors
- Call Centre Team Leaders
- Call Centre Supervisors
- Call Centres are the fastest growing industry in the world.
- Dynamic - fast paced
- Stressful/conflict prone
- Inbound queries/outbound feedback
- Ergonomic issues
Our Call Centre courses address all aspects of the Call Centre. It equips the Call Centre Agent with skills equivalent to international standards.