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Call Centre Course

COURSE CONTENTS:

  • Defining the Call Centre environment and ergonomics
  • Inbound and outbound
  • Listening, questioning and verbal techniques
  • Communicate within a diverse environment
  • Tele-etiquette
  • Dealing with customers

 

WHO SHOULD ATTEND THIS COURSE?

  • Call Centre Agents Call Centre Managers
  • CRM Managers
  • Human Resource Directors
  • Call Centre Team Leaders
  • Call Centre Supervisors
  • Call Centres are the fastest growing industry in the world.
  • Dynamic - fast paced
  • Stressful/conflict prone
  • Inbound queries/outbound feedback
  • Service-orientated
  • Ergonomic issues
  • Statistics

 

Our Call Centre courses address all aspects of the Call Centre. It equips the Call Centre Agent with skills equivalent to international standards.

Back to Training Courses                                                                                                           Duration: 2 days

Complete the form for more  information

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