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Debt Collecting

COURSE CONTENTS:

  • Debt collecting practices
  • Long term liabilities
  • Preparation before the call
  • Profiling accounts
  • Sales revenue
  • Fundamentals in Debt Collecting
  • Working Capital Cycle
  • Timeous collection of payment
  • Maximising telephone contact
  • Customer Care
  • Professional communication
  • Needs identification
  • Listening and questioning skills
  • Dealing with difficult customers
  • Most common customer complaints
  • Personality types
  • Tele-Etiquette
  • Most common non-payment excuses
  • Knowing what to say
  • Professional manner
  • Creative methods of securing overdue payments
  • Attitude & Success
  • Relationship Building

WHO SHOULD ATTEND THIS COURSE?

  • Debt collectors

Back to Training Courses                                                                                                           Duration: 1 day

Complete the form for more  information

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