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Telesales and Telemarketing

COURSE CONTENTS:

  • Identify potential customers
  • Customer needs
  • Gathering sales leads
  • Establishing communication channels
  • Procedures of making contact
  • Reaching the decision maker
  • Influence by using different questioning types
  • Listening skills
  • Dealing with objections
  • Assertiveness
  • Opening and closing the call
  • Follow-up

 

WHO SHOULD ATTEND THIS COURSE?

  • Telesales Consultants
  • Telemarketers
  • Order Clerks
  • Outbound Call Centre Agents

 

A Telesale Representative should not only be an order taker, but rather an order creator.

 

This requires a specific set of skills which is dealt with extensively during this 2-day course. Selling Skills and Telephone Techniques form a large part of the experiential learning.

Back to Training Courses                                                                                                           Duration: 2 days

Complete the form for more  information

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