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Telesales and Telemarketing
COURSE CONTENTS:
- Identify potential customers
- Customer needs
- Gathering sales leads
- Establishing communication channels
- Procedures of making contact
- Reaching the decision maker
- Influence by using different questioning types
- Listening skills
- Dealing with objections
- Assertiveness
- Opening and closing the call
- Follow-up
WHO SHOULD ATTEND THIS COURSE?
- Telesales Consultants
- Telemarketers
- Order Clerks
- Outbound Call Centre Agents
A Telesale Representative should not only be an order taker, but rather an order creator.
This requires a specific set of skills which is dealt with extensively during this 2-day course. Selling Skills and Telephone Techniques form a large part of the experiential learning.
Back to Training Courses Duration: 2 days
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